- 53 Knightsbridge Road, Suite 200 Piscatway, NJ 08854
- info@zenora-health.com
Protecting your privacy is important to Zenora Health, LLC
(“Zenora Health,” the “Company”, “us” or “we”). This policy describes how the Company may use your data.
UPDATED DATE: April 1, 2024
Zenora Health has two online platforms where this Privacy Policy applies:
(1) its corporate website, and
(2) its software system used by clinicians to remotely monitor their patients.
On the website, Zenora Health uses the information you provide through contact forms to respond to sales, marketing, and support inquiries.
For its remote patient monitoring system, Zenora Health does not sell Personal Data or Health Data to anyone. Zenora Health provides clinicians with secure tools for data collection and patient engagement, but it does not sell the data itself.
Zenora Health may monitor system usage to improve the software experience. It may also use anonymized data to create aggregated community statistics and trends, and to add new features that improve the functionality and usability of the software.
This Privacy Policy explains how Zenora Health uses, protects, and safeguards your data.
By using the Services, you consent to the collection, use, and disclosure of your Personal Data (such as name and email address) and your patients’ Personal Data (such as name, email address, and Health Data) in accordance with this Privacy Policy.
Data Controller (or HCP, including healthcare professionals and supporting staff)
Means the individual or organization that decides why and how Personal Data is processed.
Data Processor (or Zenora Health, including subcontractors)
Means the individual or organization that processes Personal Data on behalf of the Data Controller.
Data Subject (or User)
Means the individual whose Personal Data is collected through the Services.
Health Data
Means information related to a person’s physical or mental health, including healthcare services provided, that reveals information about that individual.
Personal Data
Means any information, including Health Data, that relates to an identifiable individual and is collected through the Services.
We collect, use, disclose, and process Personal Data to provide the Services, improve your experience, and support technical assistance.
Zenora Health may use your Personal Data to contact you and respond to your questions, keep records of our communications with you, and perform safety backups of your data.
Personal Data may also be used to help you or your healthcare professional track Health Data, generate anonymized and aggregated statistics, and improve the Software.
In addition, Zenora Health may use this information to develop new services and software features that better meet your needs.
We collect Personal Data in different ways when you use and interact with our Services.
Active Personal Data Collection: You may choose to share information with us when you sign up for the Services, respond to us, or contact us directly. Depending on your choices, this may include information about you or others, such as your name, email address, mailing address, phone number, date of birth, gender, or a healthcare portal access key. You always decide what information you want to share with us.
Health Data Processing: If you use the Services as part of your medical care with a healthcare professional, you may share Health Data through the Services with that healthcare professional. In this case, Zenora Health acts only as a Data Processor for your Health Data.
Passive Information Collection: We also collect information about how you use the Services. This may include your IP address, pages visited, date and time of visits, referring website URL, and the device used to access the website or app. We may also collect usage details such as which features you use, how long you use them, and when. In some cases, we may ask for demographic information such as age or gender. This information does not directly identify you and is used to improve the performance and appearance of the Services.
Third-Party Program Data: If you choose to connect third-party applications, devices, or apps to the Services (“Third-Party Programs”), Zenora Health may receive Personal Data collected by those programs in order to integrate them with the Services. These Third-Party Programs are not owned or controlled by Zenora Health. Zenora Health is not responsible for how those programs collect, use, or share your data, which is governed by their own privacy policies. If you connect Bluetooth devices that are directly supported by our Services, no third party is involved in collecting your data.
Zenora Health collects and uses your Personal Data only as needed to provide the Services. We do not use your Personal Data for any purpose other than the reason it was originally collected.
We keep your Personal Data secure, encrypted, and confidential. We do not disclose it except in the situations described below.
Law Enforcement: We may share Personal Data to comply with law enforcement requests, court orders, or other legal processes. We may also disclose information if we believe it is necessary to investigate, prevent, or respond to illegal activity, fraud, or threats to your safety or the safety of others, or as required by applicable law or regulation.
Bluetooth Devices: You may choose to connect the Services to health measurement devices using Bluetooth technology. These devices use Bluetooth Low Energy (LE) to allow real-time transfer of data. The Services do not use Bluetooth for any other purpose. If you do not want your data transmitted through Bluetooth, you can turn off Bluetooth on your device or disconnect any Bluetooth-enabled devices from the Software.
Aggregated Statistics and Reports: Zenora Health may use and share data in anonymized or de-identified form for internal analysis, reporting, compliance, and with trusted partners, as long as the data does not identify any individual.
Employees and Authorized Contractors: Zenora Health employees and authorized independent contractors (“Authorized Personnel”) may access your Personal Data only as needed to operate and support the Services. They may not use the data for their own purposes unless you give consent. All Authorized Personnel access data on a need-to-know basis and are subject to strict confidentiality and security obligations.
Business Transfers: Zenora Health may be involved in a merger, sale, or transfer of some or all of its assets. If this happens, your Personal Data may be shared with the organization involved in the transaction, as permitted by law. Any such organization will be required to protect your Personal Data in a manner consistent with this Privacy Policy and applicable law.
Express Consent: Zenora Health may also disclose your Personal Data when you explicitly request or authorize us to do so.
Zenora Health stores your Personal Data in secure cloud infrastructure and compliant data centers, following applicable data protection and security standards.
Except for anonymized or non-identifiable data, which may be stored indefinitely, Zenora Health retains your Personal Data for up to 12 months after you delete your account, request account deletion, or when your healthcare professional deletes your account.
After this retention period, Zenora Health may delete your Personal Data in accordance with applicable laws.
Your Personal Data may be stored or processed in locations outside your state or country, as permitted by applicable regional laws. These laws may include, but are not limited to, GDPR, HIPAA, and PIPEDA.
You have the right to access and receive a copy of your Personal Data.
You also have the right to review, update, correct, or request changes to any Personal Data that you believe is inaccurate or incomplete.
To exercise these rights, please contact us at info@zenora-health.com
If you do not agree with how we use your Personal Data as described in this Privacy Policy, you may withdraw your consent.
To withdraw your consent, please contact us at info@zenora-health.com
You may also opt out of receiving electronic communications from us at any time by using the “unsubscribe” or “opt-out” instructions included in those communications.
Zenora Health Services are not intended for children under the age of 13.
We do not knowingly collect Personal Data directly from children under this age. Information about children may be collected only when provided by parents or legal guardians as part of the Services.
Zenora Health is not responsible for the features, content, accuracy, or behavior of Third-Party Programs.
Use of Third-Party Programs is at your own risk and subject to their own policies.
Zenora Health does not endorse any product, service, or treatment advertised through the Services.
Zenora Health uses commercially reasonable safeguards to protect Personal Data. However, no system is 100% secure.
Zenora Health acts as a Data Processor and is not responsible for breaches occurring under the control of healthcare professionals.
Zenora Health will notify affected users of any data breach as required by law.
Zenora Health may update this Privacy Policy from time to time. Continued use of the Services means acceptance of the updated policy.
Whether you’re launching your first program or scaling across multiple sites—Zenora Health is your partner for sustainable, integrated behavioral health care.
Zenora Health is a non-clinical Management Services Organization (MSO) and dedicated Clinical Care Partner. We source, train, and manage clinical staff and administrative overhead, empowering PCPs to retain 100% clinical autonomy and focus entirely on patient outcomes.
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